Refund

Refund Policy

🧾 General Policy

All bookings are non-refundable after confirmation unless the operator (boat, tour, or hotel) cancels the service due to weather conditions, technical issues, or government restrictions.

In case of cancellation by the operator, customers can reschedule or request a full refund.

🧍‍♀️ Modification / Date Change

You can request a change of date or time at least 48 hours before departure.

Any price difference between dates will apply.

💨 Weather & Force Majeure

If your trip is canceled due to bad weather or unsafe sea conditions, we’ll work with the operator to reschedule your booking to the next available date.

If rescheduling isn’t possible, a 100% refund will be issued (excluding transfer fees if any).

💳 Refund Process

Refunds are processed through your original payment method (Paypall, credit card, bank transfer, or e-wallet).

Processing time: usually 3–7 working days, depending on your bank or payment gateway.

🕐 Cancellation by Customer

More than 48 hours before departure: eligible for partial refund (typically 70–80%).

Less than 48 hours: usually non-refundable, as partners already allocate seats, crew, and equipment.

No-show on the day of departure: no refund.

🚤 Special Notes for Ferry & Tour Bookings

Ferry tickets and tours are managed by our local partners — Traevo.asia acts as a booking agent.

Each operator may have their own refund rules, which are shown during checkout.

Always check your e-ticket details for the operator’s specific policy.

Extra Important Points for a Complete Refund Policy

Non-Refundable Services

Clearly mention which services cannot be refunded Discounted or promo ticket. Last-minute bookings (under 24–48 hours before departure. Packages that include hotel + ferry + tour combined (some operators charge full once confirmed)

Example:

“Promotional and last-minute bookings are non-refundable once confirmed.”

Refund Fee / Administration Fee

Even when issuing refunds, it’s standard to deduct a small admin or processing fee (around 3–5%) to cover bank/payment gateway costs.

Example:

“A 5% administration fee may apply to all approved refunds.”

Operator-Specific Rules

Because Traevo connects with multiple operators (boats, tours, hotels), make it clear that:

“Refunds depend on the operator’s policy. Traevo.asia will in coordination and guarantee refunds outside our partner’s terms.”

This protects you legally and builds trust with users.

Partial Service Cancellations

Sometimes only part of a package is canceled (for example, a snorkeling spot is closed, but the tour continues).

You should say:

“Partial refunds are not provided when a tour or activity is modified due to weather, safety, or operational reasons. Our team will offer alternative destinations whenever possible.”

No-Show Policy

Customers who fail to show up at departure point lose eligibility for refund:

“No refund will be issued for no-show passengers, late arrivals, or missed departures.”

Travel Insurance Recommendation

Encourage customers to protect themselves:

“We recommend all guests purchase travel insurance to cover unexpected cancellations, weather changes, or medical emergencies.”

Refund Timeline Transparency

Be clear about refund time:

“All approved refunds will be processed within 3–10 business days, depending on the payment method.”

Force Majeure Events

Include these examples for protection:

“Refunds may not apply for cancellations caused by natural disasters, government regulations, strikes, or other events beyond our control.”

Booking Through Agents or Partner

“If your booking was made through a third-party website or agent, please contact them directly for refund processing.”

Customer Confirmation Responsibility

“It is the customer’s responsibility to review booking details before confirming. Incorrect travel dates or passenger details may result in non-refundable errors.”

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