Frequently asked questions
What is Traevo?
Traevo.asia is a smart travel search and booking platform that helps you find and book ferry tickets, island tours, snorkeling trips, boat charters, and rentals across Bali, Nusa Lembongan, Nusa Penida, and beyond.
Can I rent a boat, villa, or surfboard through Traevo?
Yes! You can explore Shop.Traevo.asia for private boat charters, villa rentals, motorbikes, and surfboards — all verified for quality and safety.
How do I book a ferry ticket?
For ferry transfers between Bali, Lembongan, Penida, and the Gilis, we partner with FastFerryBali.com. You can search and book directly through Traevo.asia for quick and secure ticket confirmation.
Is it safe to book online with Traevo.asia?
Absolutely. We use secure payment gateways and partner only with verified local operators. You’ll receive instant booking confirmation via email.
Where can I find day trips and tours?
All tours, activities, and island adventures are managed by our trusted partner OmangOmang.com — offering curated experiences with local guides and friendly service.
Do you offer hotel pick-up and drop-off?
Yes, most of our packages include hotel transfers from selected Bali areas. Details are shown on each trip page before checkout.
Can I modify or cancel my booking?
Yes, you can contact our support team for changes or cancellations. Policies vary depending on the operator, but we always aim to help you reschedule or refund when possible.
Where are you based?
Our main operations are based in Sanur Harbor, Bali and also in Nusa Lembongan our sub operations with service areas across Nusa Lembongan, Nusa Penida, and the Gili Islands.
Questions During The Trip
Lost Something During Your Trip?
If you lost an item during your trip, please contact our support team immediately with your booking number, travel date, and a description of the lost item. We will coordinate with the local guide operator or driver to help locate and return your belongings when possible.
The Driver Is Not Here. When Will They Pick Me Up?
Please check your pickup time and location on your booking confirmation. Drivers may experience short delays due to traffic or other pickups. If it’s more than 10 minutes late, contact our customer service via WhatsApp or the phone number listed in your booking details for quick assistance.
Can You Wait for Me? I Am Stuck in Traffic / Running Late.
We understand travel delays happen! Please inform us as soon as possible. Our team or driver will try to adjust your pickup schedule if the delay is reasonable, but in some cases, late arrivals may result in missed transfers. Always plan to be ready 15–20 minutes before departure time.
Why Did My Driver Take a Picture of Me?
Drivers may take a quick photo for safety verification and check-in purposes. This helps confirm passenger identity and ensure your trip is recorded correctly in our system. Your privacy and data are always protected.
How Should I Handle My Valuables?
We recommend keeping all valuables — such as passports, wallets, phones, and cameras — in your personal bag. Do not leave them unattended in vehicles or boats. Traevo.asia and its partners are not responsible for lost or unattended personal items.
My Luggage Was Damaged or Disappeared During the Trip. What Can I Do?
Please report it immediately to the crew or driver before leaving the port or vehicle. Take a photo of the damage and contact our support team within 24 hours. We’ll help coordinate with the transport operator to resolve the issue based on their policy.
Travel with Confidence
Don’t worry when you travel with Traevo — your journey is in safe hands. All of our partners are carefully selected based on high travel ratings, trusted service, and proven experience in quick and reliable trip operations. We work only with the best ferry, tour, and transport companies to ensure smooth, safe, and enjoyable travel — so you can relax and enjoy your island adventure with zero trouble.
